Return Policy

You can return the goods received without giving reasons within 14 days by returning the goods. Furthermore, we grant you an extended right of return of 16 days to this period. You, therefore, have 30 days to return the goods.

Cancellation policy

The following cancellation policy applies to contracts for goods that can be sent as a parcel with a shipping company.

Right of withdrawal for goods that can be sent as a parcel

As a consumer, you have the right to cancel this contract within fourteen days. The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the goods.

In order to exercise your right of withdrawal, you must send us

niceshops GmbH
Saaz 99
8341 - Paldau


by means of a clear declaration (for example, a letter sent by post, telephone or e-mail) of your decision to revoke this contract.

You can use our sample withdrawal form for this, but this is not mandatory. To meet the withdrawal deadline, it is sufficient for you to send your notification of exercising your right of withdrawal before the withdrawal period has expired.

Consequences of the withdrawal

If you cancel this contract, we have to repay all payments that we have received from you, including standard delivery costs, immediately and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you. Under no circumstances will you be charged any fees for this repayment. We can refuse repayment until we have received the goods back or until you have provided evidence that you have sent the goods back, whichever is earlier.

If a loss in value of a good is due to the fact that the good has been used in a way that is not necessary for checking the condition, you shall be liable for this loss in value.

You have the goods to us immediately and in any case no later than fourteen days from the date on which you informed us of the cancellation of this contract

niceshops GmbH
Saaz 99
8341 - Paldau

to be returned or handed over. The deadline is met if you send the goods before the period of fourteen days has expired.

Contracts for the delivery of goods that are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer cannot be revoked.

You can find detailed information on returns here.

The right of withdrawal does not apply to the following contracts:

The consumer has no right of withdrawal in the case of distance or off-premises contracts concerning

  • services if niceshops GmbH has provided the service in full. However, only if niceshops GmbH has commenced performance of the contract on the basis of an express request from you (§ 10 FAGG) before the expiry of the withdrawal period pursuant to § 11 FAGG and you have additionally either
    • before commencing the performance of the service, confirmed that you are aware that you lose your right of withdrawal upon the complete performance of the contract,
    • niceshops GmbH has expressly requested a visit in order to have repair work carried out,
  • goods or services of which the price depends on fluctuations in the financial market over which niceshops GmbH has no control and which may occur within the withdrawal period,
  • goods that are made according to customer specifications or clearly tailored to personal needs,
  • goods that can spoil quickly or whose expiry date would be quickly exceeded (for example, perishable food),
  • goods that are delivered sealed and are not suitable for return for reasons of health protection or hygiene, provided that the seal has been removed after delivery (for example hygiene or personal care products),
  • goods which, due to their nature, have been inseparably mixed with other goods after the delivery,
  • alcoholic beverages of which the price was agreed at the time of conclusion of the contract but which cannot be delivered earlier than 30 days after the conclusion of the contract and whose current value depends on fluctuations in the market over which niceshops GmbH has no influence,
  • sound or video recordings or computer software supplied in a sealed package, provided that the seal has been removed after delivery,
  • newspapers, periodicals or magazines, with the exception of subscription contracts for the supply of such publications,
  • non-residential accommodation services, transport of goods, hire of motor vehicles and supply of food and drink and services supplied in connection with leisure activities, provided that in each case a specific time or period is contractually specified for the performance of the contract by niceshops GmbH,
  • the provision of digital contents which are not to be delivered on a physical data carrier (e.g. downloads, e-books, ...), if niceshops GmbH has started the performance of the contract (i.e. the digital contents have been provided) before the expiry of the withdrawal period pursuant to Section 11 FAGG. However, the right of withdrawal shall only apply in those cases in which you are obliged to make a payment in accordance with the contract, in which you have moreover
    • you have expressly consented to the commencement of the performance of the contract before the expiry of the withdrawal period,
    • you have confirmed that you are aware that you lose your right to withdraw from the contract as a result of the early commencement of performance of the contract, and
    • niceshops GmbH has provided you with a copy or confirmation in accordance with § 5 para. 2 or § 7 para. 3 FAGG.

Furthermore, you have no right of withdrawal for contracts for urgent repair or maintenance work where you have expressly requested niceshops GmbH to visit you to carry out this work. However, the right of withdrawal is not excluded for other services that you have not expressly requested or delivered goods that are not necessarily required as spare parts during maintenance or repair.

Click here to download a withdrawal form template.

For more information on the return modalities, please refer to our General Terms and Conditions (GTC) and cancellation policy.

End of revocation