Corporate Customers

I'm a corporate customer.

You can place an order as a company by providing your company's VAT number. Your VAT number must be registered in the EU to create a tax-free invoice. Please note that our company is based in Austria. Taxes are not deducted for Austrian corporate customers, as this is not an intra-community delivery.

Our system verifies your VAT number according to the guidelines of the European Union. Otherwise, it is possible to state your tax number without deducting tax.

Place a corporate order

Information on Order Completion

You can shop directly in our online shop or via our contact form.

For correct invoicing and proper order processing, please provide the following information:

  • Your company name,
  • Your VAT number,
  • Your billing and delivery address,
  • An email address for order confirmation,
  • An email address for invoices & credit notes,
  • A telephone number, for possible queries about the delivery
  • The order number to be stated on the invoice

If you placed your order via the contact form and our customer service team has already created a quote for you, please include your quote number.

I need a qoute.

If you need a quote, please get in touch with our customer service department.

In order for us to provide you with a quote as quickly as possible, please include all the information listed above.

Please note a quote is not a price list. Corporate customers do not receive their own price lists.

Do I get better prices as a reseller?

Our range can only be as large as it is because we buy from a wide variety of brands. As we are resellers ourselves, we are unable to offer a separate price list for interested resellers.

How will I receive my invoice?

Payment on Invoice

As a business customer, you can use the “Buy Now, Pay Later” method of payment with our payment provider Billie.

How does this method of payment work?
After the order has been dispatched, you will receive a payment request from Billie. The payment provider determines the deadline for payment and we have no control over it. You can find all the information about your payments on the buyer's account.

I would like to extend the payment deadline.
Please contact Billie directly on the Buyer Portal. We cannot extend the deadline. We are also not responsible for possible payment reminders.

Payment status for invoices
You can also see your payment status on the buyer's account. Unfortunately, our customer service cannot provide any information regarding this due to data protection reasons.

If you've placed an order and need a receipt for accounting purposes immediately after your purchase, our customer service team can offer you a pro forma invoice. You can contact our team here.

Your invoice is generated at the time of dispatch. You can have it sent to you in an eco-friendly email, or can have your invoice sent with your parcel.

If you cannot find your invoice, you can download a copy of it in your customer account.

How can I change my invoice?

Changes to your invoice can be made by customer service. You can contact our team here. Please include your invoice number and which data you would like changed in your email.